Terms & Conditions
Welcome to Lupa Upscaler. These Terms of Service ("Terms") govern access to and use of the website https://lupaupscaler.com and the AI-powered image upscaling software (hereinafter, the "Service" or "Platform"). By accessing, registering, or using Lupa Upscaler, the user (hereinafter, the "User") agrees to these Terms and commits to complying with them in full.
Legal Information and Ownership
In accordance with applicable regulations, Users are informed of the following details regarding the Service provider: Owner: Guillermo García Mauriño Registered address: Avinguda Cerdanyola 02, Sant Cugat del Vallès, Barcelona, Spain Contact email: contact@lupaupscaler.com Website: https://lupaupscaler.com
Description of the Service
Lupa Upscaler is an AI-based platform that enhances image resolution. Access to the Service requires registration and operates on a token-based model:
Users must register to access the Platform.
Tokens are acquired through paid subscription plans.
Tokens are non-cumulative; they expire at the end of each billing cycle.
The Service is provided "as is" without guarantees of suitability for any specific purpose.
User Registration and Account
Users must provide a valid email address to register. By registering, Users agree to:
Provide accurate, current, and complete information.
Keep login credentials confidential and not share them with third parties.
Avoid any fraudulent or abusive use of the Service.
Communications
By registering, the User consents to receiving communications regarding the Service, including updates, tutorials, and promotional materials. Users may opt out at any time by following the unsubscribe link in such emails.
Subscription Plans and Automatic Renewal
Subscriptions renew automatically unless canceled in advance.
Payments are processed on a recurring basis.
Tokens are renewed monthly and do not carry over.
Users may cancel at any time; cancellations take effect at the end of the current billing cycle. Refunds are not issued for unused tokens.
Refund Policy and Limited Guarantees
A 7-day guarantee is offered, provided the User has not processed more than one image. If more than one image has been processed, the right to request a refund is forfeited. No refunds will be given for dissatisfaction with results, platform expectations, or lack of usage. The User assumes all risk for using the Service.
Money-Back Guarantee
In addition to the general refund policy, Lupa Upscaler offers a one-time money-back guarantee for first-time customers under the following conditions:
The User must not have used more than 30% of the credits included in the purchased plan. For example, for the Try Plan (500 credits), eligibility for a refund requires that no more than 150 credits have been consumed.
The refund request must be submitted by completing a mandatory feedback form, providing detailed reasons for dissatisfaction. This form must be submitted within 15 days of the purchase date.
Refunds will not be granted:
If more than 30% of the credits have been used.
If the form is incomplete or submitted after the 15-day window.
Refunds will be issued using the original payment method and may take up to 10 business days to be processed.
By using the Service, the User acknowledges and agrees to these conditions.
Proper Use of the Service
Users agree to use the Platform in accordance with applicable law and ethical standards. Prohibited activities include, but are not limited to:
Uploading illegal, offensive, pornographic, defamatory, or third-party copyrighted material without proper authorization.
Attempting to access the source code or reverse engineer the software.
Exploiting vulnerabilities or engaging in system abuse.
The Company reserves the right to suspend or terminate any account that violates these provisions.
Data Protection and Privacy
Lupa Upscaler complies with the General Data Protection Regulation (GDPR) and Spanish data protection laws. Personal data is processed according to our Privacy Policy, which outlines:
Purpose of data collection
Legal basis for processing
User rights regarding access, rectification, erasure, objection, and portability
Contact: contact@lupaupscaler.com for data-related requests.
Ownership of Uploaded Content and License Grant
Users retain full ownership of images uploaded to the Service. By using the Service, the User grants the Company a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and publicly display such content solely for promotional, marketing, or demonstration purposes (e.g. on the Website, social media, or newsletters), provided such content does not contain identifiable individuals or confidential information. Users may withdraw this license at any time by contacting contact@lupaupscaler.com. Upon request, the Company will cease using and remove such content from marketing channels.
Liability Disclaimer
The Service is provided without warranties of any kind. Lupa Upscaler does not guarantee:
That the Service will be uninterrupted, secure, or error-free.
That the output will meet the User’s subjective expectations.
Compatibility with third-party formats, software, or platforms.
The User acknowledges and accepts all risks related to the use of the Service.
Modification of Terms and Conditions
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or notice on the Website. Continued use of the Service implies acceptance of the updated Terms.
Applicable Law and Jurisdiction
These Terms are governed by Spanish law. Any disputes arising from the interpretation or execution of these Terms shall be submitted to the courts of Barcelona, unless another jurisdiction is mandated by applicable law.
Contact
For legal or operational inquiries, please contact: contact@lupaupscaler.com
Cookies Policy
Our Website uses cookies to improve the user experience. Cookies are small text files stored on your device that allow us to collect information about browsing behavior and usage of the Website.
Types of Cookies Used
We only use essential and analytics cookies that are exempt from requiring consent under applicable law:
purecookieDismiss: Records whether the user has dismissed the cookie banner. Required for proper functioning.
__gsas, _ga_GMVSXDG494, _ga: Google Analytics 4 cookies used for aggregate statistical insights. These cookies do not log or store IP addresses.
Cookies are not used for advertising or profiling purposes. Users may configure their browser settings to manage or delete cookies.
This document constitutes the entire agreement between the User and Lupa Upscaler with respect to the use of the Service and supersedes any prior agreements or communications.
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